Report bugs and issues
openZro offers different ways to report bugs and issues. For prompt and effective assistance, please provide detailed information as outlined in our bug/issue reporting template.
For cloud users, you can report bugs and issues via email by sending an email to support@openzro.io, via Github issues or by joining our Slack Channel.
For on-premise users, you can report bugs and issues via Github issues or by joining our Slack Channel.
Reporting Template
When reporting bugs and issues, please ensure you provide the following information:
Describe the problem
A clear and concise description of what the problem is.
To Reproduce
Steps to reproduce the behavior:
- Go to '...'
- Click on '....'
- Scroll down to '....'
- See error
Have you performed any debugging steps? Learn more at troubleshooting guide
Expected behavior
A clear and concise description of what you expected to happen.
Are you using openZro Cloud?
Please specify whether you use openZro Cloud or self-host openZro's control plane.
openZro version
openzro version
Is any other VPN software installed?
If yes, which one?
Debug output
To help us resolve the problem, please attach the following anonymized status output
openzro status -d
Create and upload a debug bundle, and share the returned file key:
openzro debug for 1m -S -U
Uploaded files are automatically deleted after 30 days.
Alternatively, create the file only and attach it here manually:
openzro debug for 1m -S
Screenshots
If applicable, add screenshots to help explain your problem.
Additional context
Add any other context about the problem here.